Call any of the numbers appearing on the back of your insurance card. They’re listed below for your convenience.
Send or hand deliver a letter (with any supporting material) to the location closest to you.
When sending or calling, be sure to indicate that you’d like the Complaints Officer to review your information.
In the unlikely event that you are not satisfied with the solution provided by us, you have the right to escalate your complaint to a Cigna Senior Manager. Your escalation will be acknowledged and a written answer will be provided within two working weeks of your escalation.
If you still need additional assistance, you can write to the following Regulatory Authority.