Last updated: March 4, 2022, 8:15pm U.S. ET
Please note this list may expand on short notice as sanctions evolve. Effective immediately, Cigna is legally prohibited from accepting or sending payments to any customer, provider, client or broker that has an account with any bank on the sanctioned list.
If you need to access care during your visit to Russia, and if your healthcare provider holds an account at a sanctioned bank, then you will have to make the payment for services to the provider directly.
We will reimburse your claim into a bank account that is not with a sanctioned bank, subject to the applicable terms and conditions of your policy with Cigna. You can provide us with your bank account details via Cigna Envoy or when submitting a claim.
Whilst we strive to limit the impact on our members to an absolute minimum, additional information may be asked for, and extra steps may need to be taken in order to accommodate for the consequences of the sanctions.
We would like to remind you of the following services available to you.
We’re available 24/7 to assist with your health and wellbeing needs; simply contact us on the numbers available on the back of your Cigna insurance card.