The Digital Revolution
December 2017   CIGNA NEWS

The Digital Revolution

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Image Description: From Left to Right - Dr. Adam Bader, Chairman Healthcare Quality International LLC; Dr. Haidar Al Yousuf, Director of Health Funding – DHA; Dr. Jad Aoun, Chief Medical Officer, Daman; Howard Gough, Chief Executive Officer, EMEA, Head of Health Solutions, Cigna; Dr Marc Rümmler, Vice President Clinical Operations, Meraas Healthcare & Education


From health apps to robotic doctors, the digital revolution has arrived.

During Dubai Investment Week, Hough Gough, CEO of Cigna EMEA and Head of Health Solutions, participated in a panel discussion on the impact of technology on the healthcare sector. It seems that both health insurers and their customers are welcoming the changes.

Experts predict a trillion dollar impact on healthcare.

A 2015 study by McKinsey & Co. estimated that the impact of the internet of things on the healthcare industry will grow exponentially. Currently, it’s impact is US $170 billion. By 2025, the number is predicted to be US $1.1 trillion. Breakthrough in health apps, robotics, big data and artificial intelligence are becoming a daily occurrence.

Dubai leads the world in smart health care application readiness.

A study conducted by Royal Phillips ranks Dubai as #1 for health care application readiness. Adoption of new technologies is vitally important in healthcare. In other sectors, technology is used to increase efficiency and convenience. In healthcare, it can reduce costs and save lives.

Consumers are embracing technology—and are eager for more.

Every year, Cigna conducts an annual 360° well-being survey to measure people’s perceptions of health and well-being. When asked about digital healthcare, the results were eye-opening:

78% of respondents believe the use of digital technology in healthcare has the potential to bring good health to more people
67% would be happy to use a ‘robotic doctor’ if the cost is much lower than a human doctor
68% would be happy to have a surgical operation performed with a robot-assisted doctor
13% of respondents have experienced a remote checkup with an actual doctor, and an additional 19% will consider it in the next 12 months

Cigna is embracing it too—and investing heavily.

At Cigna, we’ve already seen the tremendous value technology can bring to our customers and healthcare providers. We’re partnering with our tech clients to remain at the forefront of the digital curve. Three examples of that are:

Cigna Envoy: this app is already available to all 95 million of our customer around the world. With just a few taps or clicks, they can find nearby doctors and hospitals, submit claims by phone and much more.

We’ve created a Virtual Health app for our customers in the UK.

In Korea, we launched a Heart Health hero app specifically for cardiac patients.

Learn more about what we’re developing.

These are just a few examples of the technologies we’re developing to help improve the health, well-being and sense of security of our customers. Learn more about what we’re doing and how we can help you and your employees by contacting

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