Contact Us

For press-related inquiries, please send an email to the address below. EMAIL ADDRESS: menacommunications@cigna.com

We are committed to ensuring people residing in the Middle East have the best care possible—therefore, we are expanding our team. If you are interested in working for Cigna Insurance Middle East, contact us at the address below.

EMAIL ADDRESS: METalent@cigna.com

UAE
Address: UAE Insurance Authority
Head Office: Aldar HQ,
Al Raha Beach,
Abu Dhabi
Tel: 00973 24990111
Fax: 00973 24990111

Abu Dhabi
Address: Abu Dhabi Health Authority
Abu Dhabi,
Airport Road
Abu Dhabi,
United Arab Emirates
P.O. Box 5674
Tel: +971 2 449 3333
Fax: +971 2 444 9822

Dubai
Address: Dubai Health Authority
Tel (TOLL FREE): 800342 (800 DHA)
Fax: 00973 4 3113113
Email: regulation@dha.gov.ae

Kuwait
Address: Ministry of Commerce
Tel: +96522480000

Oman
Address: Capital Markets Authority
P.O. Box: 3359
Postal Code: 112 Rouwi Oman
Tel: +96824823269
Fax: +96824823269

At Cigna, we are committed to providing you with top-quality care and customer service. If you ever think we have not done the best we can, please reach out to us. We will do everything we can to ensure that your complaint is dealt with fairly, effectively, and quickly.

Cigna as a company aims to resolve all complaints fairly, consistently, and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible. Once a complaint is identified, we will be following the below process:

• You can raise a complaint by calling our Customer Service Team or by emailing complaintsMENA@Cigna.com
• Your complaint will be acknowledged by a dedicated Complaints Handler within 2 working days
• Your complaint will be investigated thoroughly, utilizing all information and documentation available.
• We may also contact you at this stage to request for more information.
• The total turnaround time for us to respond to your complaint is 15 calendar days.
• Once the investigation is completed, the Complaints Handler will write to you with a full account of our investigation and our final decision.
• If you are dissatisfied with the decision reached, you can then escalate to senior management, where they will review and respond to your complaint within 2 working days.
• If you are still dissatisfied by the decision reached, you can then refer your case to the local regulatory bodies.
• Finally, if you are dissatisfied with the regulatory ruling, you are then free to pursue private legal action.

Please click here to download the complaints form.

To make things easier, we offer different ways to file a complaint. You can:

• Send an email with any supporting material to: ComplaintsMena@cigna.com
• Fill in the Complaint form and provide supporting documents if any.
• Call any of the numbers appearing on the back of your insurance card. They are listed below for your convenience.
• Send or hand deliver a letter (with any supporting material) to the location closest to you.