NOT SATISFIED? HERE'S HOW TO REACH OUT.

When dealing with complaints, you can be assured of the following:

  • We will review your complaint in a timely manner
  • We will only ask relevant information
  • You will be treated with respect and kindness
  • Your information will remain confidential
  • You can inquire about your complaint at any time

To make things easier, we offer different ways to file a complaint. You can:

  • Send an email with any supporting material to: ComplaintsMena@cigna-Zime.com
  • Call any of the numbers appearing on the back of your insurance card. They’re listed below for your convenience.
  • Send or hand deliver a letter (with any supporting material) to the location closest to you.

Contact Us

Abu Dhabi

Call us: 8001 CIGNA (8001 24462)
Write to us: Zurich Insurance Middle East
Office No.1, Level 7
East Tower, The Towers at the Trade Center
Abu Dhabi Trade Center, 2nd Street
Abu Dhabi, UAE

Kuwait

Call us: 96522205069
Write to us: Zurich Insurance Middle East
Office 3528, Regus Business Centre
Al Hamra Tower, 35th Floor
East Maqwa, Kuwait City

Lebanon

Call us: 961 1 999 654
Write to us: Zurich Insurance Middle East
1st Floor, Plot No 24
Marfaa, Fakhrey Bey Street, CBD
P.O.Box 3685
Beirut, Lebanon

Dubai

Call us: 8001 CIGNA (8001 24462)
Write to us: Cigna Insurance Middle East
The Offices 3 at One Central
Dubai World Trade Centre
Office No. 111, Level 1
P.O. Box 3664
Dubai, United Arab Emirates

Oman

Call us: 800 74256
Write to us: Zurich Insurance Middle East
Regus Business Ctr, Building 25
Dohat Al Adab Street, Al Khuwair
Muscat, Sultanate of Oman

Still not satisfied?

In the unlikely event that you are not satisfied with the solution provided by us, you have the right to escalate your complaint to a Cigna Senior Manager. Your escalation will be acknowledged and a written answer will be provided within two working weeks of your escalation.

If you still need additional assistance, you can write to the following Regulatory Authority

EMAIL ADDRESS: METalent@cigna.com

GOVERNMENT AGENCY CONTACT INFORMATION

UAE

Address: UAE Insurance Authority
Head Office: Aldar HQ,
Al Raha Beach,
Abu Dhabi
Tel: 00973 24990111
Fax: 00973 24990111
Website: www.ia.gov.ae

Abu Dhabi

Address: Abu Dhabi Health Authority
Abu Dhabi,
Airport Road
Abu Dhabi,
United Arab Emirates
P.O. Box 5674
Tel: +971 2 449 3333
Fax:+971 2 444 9822
Website: www.haad.ae

Dubai

Address: Dubai Health Authority
Tel (TOLL FREE): 800342 (800 DHA)
Fax: 00973 4 3113113
Email: regulation@dha.gov.ae
Website: www.dha.gov.ae   http://ipromes.eclaimlink.ae/

Kuwait

Address: Ministry of Commerce
Tel: +96522480000
Website: www.moci.gov.kw

Oman

Address: Capital Markets Authority
P.O. Box : 3359
Postal Code : 112 Rouwi Oman
Tel: +96824823269
Fax: +96824823269
Website: https://www.cma.gov.om/