When dealing with complaints, you can be assured of the following:
To make things easier, we offer different ways to file a complaint. You can:
Abu Dhabi
Call us: 8001 CIGNA (8001 24462)
Write to us: Cigna Insurance Middle East
Office No.1, Level 7
East Tower, The Towers at the Trade Center
Abu Dhabi Trade Center, 2nd Street
Abu Dhabi, UAE
Kuwait
Call us: 96522205069
Write to us: Cigna Insurance Middle East
Office 3528, Regus Business Centre
Al Hamra Tower, 35th Floor
East Maqwa, Kuwait City
Lebanon
Call us: +9611560990
Write to us: Cigna Insurance Middle East
3rd Floor, Holcom Building,
Corniche Al Nahr, Bloc B, Beirut, Lebanon
Dubai
Call us: 8001 CIGNA (8001 24462)
Write to us: Cigna Insurance Middle East
The Offices 3 at One Central
Dubai World Trade Centre
Office No. 111, Level 1
P.O. Box 3664
Dubai, United Arab Emirates
Oman
Call us: 800 74256
Write to us: Cigna Insurance Middle East
Regus Business Ctr, Building 25
Dohat Al Adab Street, Al Khuwair
Muscat, Sultanate of Oman
UAE
Address: UAE Insurance Authority
Head Office: Aldar HQ,
Al Raha Beach,
Abu Dhabi
Tel: 00973 24990111
Fax: 00973 24990111
Website: www.ia.gov.ae
Abu Dhabi
Address: Abu Dhabi Health Authority
Abu Dhabi,
Airport Road
Abu Dhabi,
United Arab Emirates
P.O. Box 5674
Tel: +971 2 449 3333
Fax:+971 2 444 9822
Website: www.haad.ae
Dubai
Address: Dubai Health Authority
Tel (TOLL FREE): 800342 (800 DHA)
Fax: 00973 4 3113113
Email: regulation@dha.gov.ae
Website: www.dha.gov.ae http://ipromes.eclaimlink.ae/
Kuwait
Address: Ministry of Commerce
Tel: +96522480000
Website: www.moci.gov.kw
Oman
Address: Capital Markets Authority
P.O. Box : 3359
Postal Code : 112 Rouwi Oman
Tel: +96824823269
Fax: +96824823269
Website: https://www.cma.gov.om/
Cigna Complaints Handling Process
Cigna as a company aims to resolve all complaints fairly, consistently and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible.
Once a complaint is identified, we will be following the below process:
Please click here to download the complaints form.
Cigna Helath Guard is a comprehensive insurance plan for expats living in the GCC states.It provides international cover for your family, and access to a local network of trusted hospitals, clinics and doctors with 24/7 customer care.
It is fully flexible; we can help you tailor Healthguard to your family's unique needs.
Your clients have their own unique needs. And Cigna has solutions . To partner with Cigna, contact us today at mesales@cigna.com
Get in Touch