NOT SATISFIED? HERE'S HOW TO REACH OUT.
When dealing with complaints, you can be assured of the following:
- We will review your complaint in a timely manner
- We will only ask relevant information
- You will be treated with respect and kindness
- Your information will remain confidential
- You can inquire about your complaint at any time
To make things easier, we offer different ways to file a complaint. You can:
- Send an email with any supporting material to: ComplaintsMena@cigna.com
- Fill in the Complaint form and provide supporting documents if any.
- Call any of the numbers appearing on the back of your insurance card. They’re listed below for your convenience.
- Send or hand deliver a letter (with any supporting material) to the location closest to you.
CONTACT US
Abu Dhabi
Call us: 8001 CIGNA (8001 24462)
Write to us: Cigna Insurance Middle East
Office No.1, Level 7
East Tower, The Towers at the Trade Center
Abu Dhabi Trade Center, 2nd Street
Abu Dhabi, UAE
Kuwait
Call us: 96522205069
Write to us: Cigna Insurance Middle East
Office 3528, Regus Business Centre
Al Hamra Tower, 35th Floor
East Maqwa, Kuwait City
Lebanon
Call us: +9611560990
Write to us: Cigna Insurance Middle East
3rd Floor, Holcom Building,
Corniche Al Nahr, Bloc B, Beirut, Lebanon
Dubai
Call us: 8001 CIGNA (8001 24462)
Write to us: Cigna Insurance Middle East
The Offices 3 at One Central
Dubai World Trade Centre
Office No. 111, Level 1
P.O. Box 3664
Dubai, United Arab Emirates
Oman
Call us: 800 74256
Write to us: Cigna Insurance Middle East
Regus Business Ctr, Building 25
Dohat Al Adab Street, Al Khuwair
Muscat, Sultanate of Oman
GOVERNMENT AGENCY CONTACT INFORMATION
UAE
Address: UAE Insurance Authority
Head Office: Aldar HQ,
Al Raha Beach,
Abu Dhabi
Tel: 00973 24990111
Fax: 00973 24990111
Website: www.ia.gov.ae
Abu Dhabi
Address: Abu Dhabi Health Authority
Abu Dhabi,
Airport Road
Abu Dhabi,
United Arab Emirates
P.O. Box 5674
Tel: +971 2 449 3333
Fax:+971 2 444 9822
Website: www.haad.ae
Dubai
Address: Dubai Health Authority
Tel (TOLL FREE): 800342 (800 DHA)
Fax: 00973 4 3113113
Email: regulation@dha.gov.ae
Website: www.dha.gov.ae http://ipromes.eclaimlink.ae/
Kuwait
Address: Ministry of Commerce
Tel: +96522480000
Website: www.moci.gov.kw
Oman
Address: Capital Markets Authority
P.O. Box : 3359
Postal Code : 112 Rouwi Oman
Tel: +96824823269
Fax: +96824823269
Website: https://www.cma.gov.om/
CIGNA’S COMPLAINTS HANDLING PROCEDURES
Cigna Complaints Handling Process
Cigna as a company aims to resolve all complaints fairly, consistently and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible.
Once a complaint is identified, we will be following the below process:
- Your Complaint can be raised by calling our Customer Service Team or by e-mailing ComplaintsMENA@Cigna.com
- Your Complaint will be acknowledged by a dedicated Complaints Handler within 2 working days
- Your Complaint will be investigated thoroughly, utilising all information and documentation available.
- We may also contact you at this stage to request for more information.
- The total turnaround time for us to respond to your Complaint is 15 calendar days.
- Once the investigation is completed, the Complaints Handler will write to you with a full account of our investigation and our final decision.
- If you are dissatisfied with the decision reached, you can then escalate to senior management, where they will review and respond to your complaint within 2 working days.
- If you are still disatisfied by the decision reached, you can then refer your case to the local regulatory bodies.
- Finally, if you are disatisfied with the regulatory ruling, you are then free to pursue private legal action.
Please click here to download the complaints form.